Worldwide Shipping and 30-Day Returns
Worldwide sales and shipping
The listed carpet price includes worldwide shipping and international transit insurance, both at no additional charge to the buyer. Import duties and taxes charged by the destination country are payable by the buyer.
Independent inspection certificate
Before dispatch, an independent international inspection company examines the carpet and issues an inspection certificate. The certificate documents the inspected product before international shipment.
Free returns within 30 days
Request your return within 30 days after delivery. Returns are accepted worldwide by mail, provided the carpet is returned in its received condition and with its supplied documents.
Return costs
Approved returns are free. Persian Carpet One arranges and pays the return shipping, insurance, customs and related return costs. No restocking fee or percentage deduction is applied.
Refunds
The full amount paid for the carpet is refunded within 14 business days after we receive and inspect the returned carpet and its documents. No original shipping cost is deducted: worldwide delivery was included in your purchase price.
Exchanges
An exchange is processed after the original carpet has been safely returned and inspected. The approved return shipment is free. Shipping the replacement carpet is charged separately according to the carrier’s freight invoice.
Contact before returning
Contact Persian Carpet One before dispatching a return to receive the approved return instructions and destination. Do not book or dispatch a return shipment before the arrangements have been confirmed.